Pilaster Support

Pilaster: Tile Dock is the Mac App Store edition of a retro tile dock for macOS inspired by the tile docks of 1990s workstations..

Get help

• Email: [email protected]
• Bug reports and feature requests: github.com/kghaynes/nextdock/issues
  When you write in, please include:

1. Which version you use: Pilaster (App Store)
2. The app version (“+” tile → Settings → About)
3. Your macOS version (Apple menu → About This Mac)
4. What you did, what you expected, and what happened instead
5. A screenshot, if it helps show the problem
   I usually reply within 2 business days.

Buying Pilaster is a convenient way to install and get automatic updates, and it directly supports development.

Frequently asked questions

Does it replace the macOS Dock?
It runs alongside it as a separate dock. You can set the macOS Dock to auto-hide (System Settings → Desktop & Dock → “Automatically hide and show the Dock”) so it stays out of the way.

What can I put in the dock?
Apps, folders, files, scripts, a clock, a desktop switcher and shortcuts. Pinned items are kept separate from running apps, so the dock stays predictable.

The app asked for a permission. Why?

Pilaster asks for one optional permission, only if you turn on Keyboard Control: permission to press macOS’s own desktop-switching shortcuts and to send Command-Q to an app you choose to quit. It never sees your windows or reads your typing. You can review or change them in System Settings → Privacy & Security.

Does it collect any data?

No. Pilaster does not collect, track, or transmit personal data. See the Privacy Policy.

How do I get a refund for Pilaster?
App Store purchases are refunded by Apple. Go to reportaproblem.apple.com, sign in, and select Pilaster.

Troubleshooting

The dock does not appear

1. Make sure the app is running (look for its icon in the menu bar or Activity Monitor).
2. Check that any permissions it requested are turned on in System Settings → Privacy & Security.
3. Quit and reopen the app.
4. If it still does not appear, restart your Mac and try again.
   Permissions are on, but something still does not work
   macOS sometimes keeps a stale permission after an update.
5. Quit the app.
6. In System Settings → Privacy & Security, select the permission, remove the app with the minus (–) button.
7. Reopen the app and grant the permission again when asked.

Something else is wrong
Send an email with the details listed under “Get help.”

Requirements

• macOS 13 or later
• Apple silicon or Intel Mac

© 2026 Kenneth Haynes and CyberCloudAI.tech